December 4, 2022

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Travelers with unspent credit notes are at risk of losing refund money if they do not repay by September 30, 2022, when they will lose ATOL protection.

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Consumers hold £30m worth of unspent credit notes that lose consumer protection at the end of the month, jeopardizing unclaimed credit.

The Civil Aviation Authority wrote a final risk reminder to customers and urged them to spend their credit or request a cash refund.

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The regulator has also written a letter to some of the UK’s biggest travel companies to remind them of their obligations to customers who still have unspent credit memos.

Customers who do not use their travel credit reimbursement receipts by the end of September will lose ATOL protection and could lose their money if their travel company goes bankrupt.

During the pandemic, many people put their vacation plans on hold and accepted a refund credit note from the travel company they booked with.

Customers who have purchased flight-included packages have been issued credit memos, including financial protection, as part of the air travel organizer licensing, but this will end next week.

This means that if the travel company ceases trading after September 30, 2022, consumers with outstanding ATOL credit notes will not be covered by the scheme and risk losing the money they originally paid.

In July 2020, the ATOL scheme announced that consumers who accepted credit memos for canceled ATOL trips issued between March 10, 2020 and December 19, 2021 will continue to be protected by the scheme until the end of September this year.

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Michael Budge, head of ATOL at the UK Civil Aviation Authority, said: “The deadline for ATOL credit note protection to end is 30 September so we are once again encouraging people to either use their refund credit note to book another ATOL protected credit note. trip or ask their travel company for a refund.

“This will affect the customers of some of our largest travel companies, so our message is simple – this is your last chance to make sure you continue to be financially protected by the ATOL scheme.

“Even if your reimbursement credit note is valid after the end of September, it will not be protected by ATOL.

“Better safe than sorry, and we urge people who are still holding one of these credit notes to take action now.”